Customer Service:

Live Professional Technical Phone Support:
Monday thru Friday 8:00 AM to 4:30 PM EST (excluding US holidays)

After Hours Cell Phone Support Available (Scheduled and Unscheduled)

Ultimate Technology (U-Tek) has been providing services and support to compliment its family of machine controls, chemical injection systems and interfaces for over two decades. We are committed to upholding and maintaining the high level and quality of support the industry has come to expect and rely on from us over the years.

Our support staff are veterans of the industry, as well as technical experts on U-Tek's product lines. We are also experienced in both in-house design and repair and installation support.

Customers calling for service whose warranties have expired will need to provide U-Tek with the serial number of the product being serviced at the time of call. Serial numbers that are not provided on in-warranty products will be charged the appropriate fees.

U-Tek's new service plan includes phone support by one of our service technicians for products whose warranties have expired. Our new service policy will include support for equipment transfer and installation. In the event that a drawing is provided to the customer, a drawing fee will be assessed.

To expedite your service request reply, please have the model number and serial number of the control or device ready before talking to one of our customer service representatives.

Voice Mail:
(508) 880-2400 any time.
Calls will be returned during regular business hours.

E-Mail:
If you would like to contact technical support via email, contact us by clicking the email link--> support@u-tekinc.com.

Factory Repair Service:

Evaluation, repair, and testing of controls, assemblies, or parts are available on a time plus materials basis. When returning parts for repair, please include your name, company name, phone number and purchase order number if possible. Also, include a brief description of the symptom or problem.